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Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
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Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: International journal of hospitality management 73 (2018), pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
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How and when does abusive supervision affect hospitality employees' service sabotage?
Park, Jeongdoo; Kim, Hyun Jeong - In: International journal of hospitality management 83 (2019), pp. 190-197
Persistent link: https://www.econbiz.de/10012122071
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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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The determinants of hospitality employees' pro-environmental behaviors : the moderating role of generational differences
Kim, Soon-Ho; Kim, Minseong; Han, Hye-Sook; Holland, Stephen - In: International journal of hospitality management 52 (2016), pp. 56-67
Persistent link: https://www.econbiz.de/10011442804
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What does work meaning to hospitality employees? : the effects of meaningful work on employees' organizational commitment ; the mediating role of job engagement
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 53 (2016), pp. 59-68
Persistent link: https://www.econbiz.de/10011443024
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When my pay is lower than my expatriate colleagues : where do the hospitality managers go from here?
Hon, Alice H. Y.; Gamor, Emmanuel - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547926
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When and how can organizational punishment stop unethical pro-organizational behaviors in hospitality?
Yan, Hongmin; Hu, Xiaowen; Wu, Chia-Huei - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012494927
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Will we have the same employees in hospitality after all? : the impact of COVID-19 on employees' work attitudes and turnover intentions
Bajrami, Dunja Demirović; Terzić, Aleksandra; … - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495124