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~isPartOf:"International journal of hospitality management"
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Anforderungsprofil
12
Occupational profile
12
Salespeople
10
Verkaufspersonal
10
Hotel industry
7
Hotellerie
7
Tourism employees
7
Tourismusberufe
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Arbeitszufriedenheit
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Beziehungsmarketing
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Job satisfaction
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Customer service
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Kundenservice
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Kim, Hyun Jeong
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International journal of hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
156
The journal of personal selling & sales management : JPSSM
155
Journal of business research : JBR
113
Discussion paper series / IZA
92
The journal of business & industrial marketing
84
Journal of personal selling & sales management : JPSSM
76
Journal of the Academy of Marketing Science
64
NBER working paper series
54
SpringerLink / Bücher
54
Journal of retailing and consumer services
44
Journal of marketing
39
Journal of vocational behavior
36
Working paper / National Bureau of Economic Research, Inc.
36
Harvard-Business-Manager : das Wissen der Besten
35
IZA Discussion Paper
35
IZA Discussion Papers
34
Journal of business-to-business marketing
34
The service industries journal
31
Harvard business review : HBR
30
NBER Working Paper
29
Journal of marketing theory and practice
25
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
25
Journal of business ethics : JOBE
24
Journal of retailing
24
The global public relations handbook : theory, research, and practice
23
Journal of marketing education : JME
22
European journal of marketing : EJM
19
Journal of marketing research : JMR
19
The international journal of human resource management
17
Economics of education review
15
The Oxford handbook of strategic sales and sales management
15
Academy of Management journal : AMJ
14
Discussion paper / Centre for Economic Policy Research
14
European journal of marketing
14
International journal of retail & distribution management
14
Journal of service research
14
Labour economics : official journal of the European Association of Labour Economists
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Psychology & marketing
14
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ECONIS (ZBW)
21
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1
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
2
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
3
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
4
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
Saved in:
5
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
6
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
7
Airbnb's effect on hotel sales growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
8
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
9
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
10
Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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