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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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The impact of the antecedents of relationship development on Thai and Australian resort hotels guests
O’Mahony, G. Barry; Sophonsiri, Suvenus; Turner, … - In: International journal of hospitality management 34 (2013), pp. 214-226
Persistent link: https://www.econbiz.de/10009766698
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Fashionable hospitality : a natural symbiosis for Hong Kong's tourism industry?
Tasci, Asli D. A.; Denizci, Basak - In: International journal of hospitality management 29 (2010) 3, pp. 488-499
Persistent link: https://www.econbiz.de/10003983175
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Corporate identity management : a study of employees' perceptions in the context of the retail and the hospitality and tourism sectors
Foroudi, Pantea; Turan, Ceyda Paydas; Melewar, T. C.; … - In: International journal of hospitality management 122 (2024), pp. 1-23
Persistent link: https://www.econbiz.de/10015072550
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How do Mainland Chinese travelers choose restaurants in Hong Kong? : an exploratory study of individual visit scheme travelers and packaged travelers
Law, Rob; To, Tammy; Goh, Carey - In: International journal of hospitality management 27 (2008) 3, pp. 346-354
Persistent link: https://www.econbiz.de/10003742797
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug; Suh, Bo Won; Eves, Anita - In: International journal of hospitality management 29 (2010) 2, pp. 216-226
Persistent link: https://www.econbiz.de/10003971029