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Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir - In: International journal of hospitality management 48 (2015), pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
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The effects of customer voice on hotel performance
Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
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Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth; Kher, Hemant V.; Bernard, Shaniel - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.; Galetzka, Mirjam; Mobach, Mark P.; … - In: International journal of hospitality management 83 (2019), pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
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Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad; Rodrigues, Helena; Brochado, Ana - In: International journal of hospitality management 83 (2019), pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
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Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Grande, Kevin; Haynes, Natalie - In: International journal of hospitality management 121 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071295
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Customer accounting and marketing performance measures in the hotel industry : evidence from Australia
McManus, Lisa - In: International journal of hospitality management 33 (2013), pp. 140-152
Persistent link: https://www.econbiz.de/10009746466
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Asymmetric relationship between attribute performance and customer satisfaction : a new perspective
Slevitch, Lisa; Oh, Haemoon - In: International journal of hospitality management 29 (2010) 4, pp. 559-569
Persistent link: https://www.econbiz.de/10008757443