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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
299
Relationship marketing
299
Consumer behaviour
180
Konsumentenverhalten
180
Customer satisfaction
152
Kundenzufriedenheit
152
Dienstleistungsqualität
144
Service quality
144
Hotel industry
105
Hotellerie
105
Gastronomie
69
Restaurant industry
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Brand management
42
Markenführung
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Emotion
39
Brand image
37
Markenimage
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Customer service
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Kundenservice
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Quality management
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Qualitätsmanagement
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Beschwerdemanagement
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Complaint management
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Satisfaction
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Customer integration
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Kundenintegration
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Tourism employees
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Tourismusberufe
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USA
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United States
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Vertrauen
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Work behaviour
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Hospitality industry
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Loyalty
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Customer value
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Han, Heesup
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Gursoy, Dogan
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International journal of hospitality management
Journal of business research : JBR
672
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
508
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
425
International journal of quality & reliability management
421
Industrial marketing management : the international journal for industrial and high-tech firms
419
International journal of production research
392
Total quality management & business excellence
280
International journal of production economics
255
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
185
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
172
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
147
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
125
Journal of hospitality marketing & management
123
Tourism management : research, policies, practice
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
International journal of quality and service sciences
114
Asia Pacific journal of marketing and logistics
110
The journal of product & brand management
110
Journal of retailing
109
Journal of service management
109
The journal of brand management : an international journal
109
Marketing intelligence & planning
108
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
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ECONIS (ZBW)
322
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1
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung
;
Joung, Junegak
;
Lim, Chiehyeon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
Saved in:
9
Levels of quality and environmental management in the hotel industry : their joint influence on firm performance
Tarí, Juan Jośe
;
Claver Cortés, Enrique
; …
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 500-510
Persistent link: https://www.econbiz.de/10003983178
Saved in:
10
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
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