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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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Voice behavior and performance ratings : the role of political skill
Hung, Hao-kai; Yeh, Ryh-song; Shih, Hsin-yu - In: International journal of hospitality management 31 (2012) 2, pp. 442-450
Persistent link: https://www.econbiz.de/10009503298
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Casino employees' perceptions of their quality of work life
Wan, Penny Yim King; Chan, Sow Hup Joanne - In: International journal of hospitality management 34 (2013), pp. 348-358
Persistent link: https://www.econbiz.de/10009767488
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Attitudes and perceptions toward affirmative action programs : an application of institutional theory
Susskind, Alex; Brymer, Robert A.; Kim, Woo Gon; Lee, … - In: International journal of hospitality management 41 (2014), pp. 38-48
Persistent link: https://www.econbiz.de/10010403123
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The influence of volunteer motivation on satisfaction, attitudes, and support for a mega-event
Lee, Choong-Ki; Reisinger, Yvette; Kim, Myung-Ja; Yoon, … - In: International journal of hospitality management 40 (2014), pp. 37-48
Persistent link: https://www.econbiz.de/10010388604
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How do Mainland Chinese travelers choose restaurants in Hong Kong? : an exploratory study of individual visit scheme travelers and packaged travelers
Law, Rob; To, Tammy; Goh, Carey - In: International journal of hospitality management 27 (2008) 3, pp. 346-354
Persistent link: https://www.econbiz.de/10003742797
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310