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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun; Gursoy, Dogan - In: International journal of hospitality management 49 (2015), pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Adaptation of hospitality service quality scales for marina services
Ozer Sari, Ferika; Bulut, Cagri; Pirnar, Ige - In: International journal of hospitality management 54 (2016), pp. 95-103
Persistent link: https://www.econbiz.de/10011474045
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
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Personality profiles for hospitality employees : impact on job performance and satisfaction
Lan, Junbang; Wong, Chi-Sum; Zeng, Guojun - In: International journal of hospitality management 98 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013198468
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Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
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The effects of customer-centricity in hospitality
Inversini, Alessandro; De Carlo, Manuela; Masiero, Lorenzo - In: International journal of hospitality management 86 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241494