The effects of customer-centricity in hospitality
Year of publication: |
2020
|
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Authors: | Inversini, Alessandro ; De Carlo, Manuela ; Masiero, Lorenzo |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-9
|
Subject: | Competitiveness | Consumer value | CRM | Customer centricity | Hoxell | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Wettbewerb | Competition | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction |
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