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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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Leadership styles and ethical decision-making in hospitality management
Minett, Dean; Yaman, H. Ruhi; Denizci, Basak - In: International journal of hospitality management 28 (2009) 4, pp. 486-493
Persistent link: https://www.econbiz.de/10003875466
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Restaurant servers' perceptions of customer tipping intentions
McCall, Michael; Lynn, Ann - In: International journal of hospitality management 28 (2009) 4, pp. 594-596
Persistent link: https://www.econbiz.de/10003875822
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Impact of brand recognition and brand reputation on firm performance : US-based multinational restaurant companies' perspective
Koh, Yoon; Lee, Seoki; Boo, Soyoung - In: International journal of hospitality management 28 (2009) 4, pp. 620-630
Persistent link: https://www.econbiz.de/10003875880
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Employees' perceptions of younger and older managers by generation and job category
Chi, Christina G.; Maier, Thomas; Gursoy, Dogan - In: International journal of hospitality management 34 (2013), pp. 42-50
Persistent link: https://www.econbiz.de/10009766745
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The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
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Generational differences in work values and attitudes among frontline and service contact employees
Gursoy, Dogan; Chi, Christina Geng-qing; Karadag, Ersem - In: International journal of hospitality management 32 (2013), pp. 40-48
Persistent link: https://www.econbiz.de/10009717678
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Investigating the effects of self-efficacy on foodservice industry employees' career commitment
Niu, Han-jen - In: International journal of hospitality management 29 (2010) 4, pp. 743-750
Persistent link: https://www.econbiz.de/10008758166
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National culture, leadership and citizenship : implications for cross-cultural management
Testa, Mark R. - In: International journal of hospitality management 28 (2009) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10003798975
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Menu price presentation influences on consumer purchase behavior in restaurants
Yang, Sybil S.; Kimes, Sheryl E.; Sessarego, Mauro M. - In: International journal of hospitality management 28 (2009) 1, pp. 157-160
Persistent link: https://www.econbiz.de/10003799064