Narrow search
Showing 1 - 10 of 42
Cover Image
The role of language, appearance, and smile on perceptions of authenticity versus rapport
Baker, Melissa A.; Kim, Kawon Kathy - In: International journal of hospitality management 74 (2018), pp. 171-179
Persistent link: https://www.econbiz.de/10011924646
Cover Image
Is hiding fair? : exploring consumer resistance to unfairness in opaque pricing
Lee, Seul Ki; Jang, Soocheong - In: International journal of hospitality management 34 (2013), pp. 434-441
Persistent link: https://www.econbiz.de/10009767470
Cover Image
Unveiling the cloak of deviance : linguistic cues for psychological processes in fake online reviews
Li, Lin; Lee, Kyung Young; Lee, Minwoo; Yang, Sung-Byung - In: International journal of hospitality management 87 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241738
Cover Image
Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information
Peng, Hong-gang; Zhang, Hong-yu; Wang, Jian-qiang - In: International journal of hospitality management 68 (2018), pp. 124-138
Persistent link: https://www.econbiz.de/10011811177
Cover Image
The coevolutionary process of restaurant CSR in the time of mega disruption
Ou, Juanjuan; Wong, IpKin Anthony; Huang, GuoQiong Ivanka - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012424965
Cover Image
Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun; Zhao, Yabing - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
Cover Image
How could hospitality employees survive? : the individual costs, career decisions and autonomy support of furlough strategies in a crisis
Zheng, Chen; Wu, Jialin Snow; Zhao, Xinyuan - In: International journal of hospitality management 106 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013383263
Cover Image
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.; Borghi, Matteo; Kazakov, Sergey - In: International journal of hospitality management 78 (2019), pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Cover Image
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo; Liu, Qing; Mattila, Anna S. - In: International journal of hospitality management 82 (2019), pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Cover Image
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: International journal of hospitality management 48 (2015), pp. 143-149
Persistent link: https://www.econbiz.de/10011341593