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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
378
Kundenzufriedenheit
378
Beziehungsmarketing
299
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299
Consumer behaviour
286
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286
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International journal of hospitality management
SpringerLink / Bücher
2,123
Journal of business research : JBR
912
Journal of retailing and consumer services
779
Springer eBook Collection
557
Industrial marketing management : the international journal for industrial and high-tech firms
507
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
415
Europäische Hochschulschriften / 5
381
The service industries journal
365
The journal of services marketing
351
Research
319
Lehrbuch
280
Tourism management : research, policies, practice
269
The journal of business & industrial marketing
254
International journal of contemporary hospitality management
235
Journal of travel and tourism marketing
232
Journal of the Academy of Marketing Science
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of hospitality marketing & management
210
Journal of Services Marketing
208
Journal of service research : JSR
202
Journal of strategic marketing
201
Journal of service management
200
Management Decision
191
Cogent business & management
172
European research studies
170
Services marketing quarterly
170
International journal of electronic customer relationship management : IJECRM
168
Psychology & marketing
165
Journal of marketing
163
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
149
Journal of retailing
148
International Journal of Contemporary Hospitality Management
144
Journal of business ethics : JOBE
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
141
Service business
140
European Journal of Marketing
139
essentials
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ECONIS (ZBW)
586
USB Cologne (EcoSocSci)
1
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1
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
2
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
5
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
6
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
7
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
8
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
Saved in:
9
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
10
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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