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The ugly side of job rotation
Foroutan, Taraneh; Safavi, Homayoun Pasha; Bouzari, Mona - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547903
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Do you feel angry when you are gossiped about? : understanding the mechanism underlying negative workplace gossip and service sabotage
Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Fan, Yurong - In: International journal of hospitality management 122 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015072436
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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Therapeutic benefits of dining out, traveling, and drinking : coping strategies for lonely consumers to improve their mood
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 67 (2017), pp. 106-114
Persistent link: https://www.econbiz.de/10011785176
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
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What happens to restaurant employees during times of distress? : a focus on separation strategies, emotional outcomes, and drinking behaviors
Hight, S. Kyle; Kitterlin-Lynch, Miranda; Cain, Lisa; … - In: International journal of hospitality management 117 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014457842