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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Retaining hotel employees as internal customers : effect of organizational commitment on attitudinal and behavioral loyalty of employees
Yao, Tang; Qiu, Qi; Wei, Yigang - In: International journal of hospitality management 76 (2019) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011981825
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Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad; Aman-Ullah, Attia; … - In: International journal of hospitality management 112 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels
Kim, Peter Beomcheol; Lee, Gyumin; Carlson, Kevin D. - In: International journal of hospitality management 29 (2010) 4, pp. 591-597
Persistent link: https://www.econbiz.de/10008757439
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Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun; Zhao, Yabing - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
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Are they leaving or staying : a qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education
Brown, Eric A.; Thomas, Nicholas J.; Bosselman, Robert H. - In: International journal of hospitality management 46 (2015), pp. 130-137
Persistent link: https://www.econbiz.de/10011301981
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Thinking job embeddedness not turnover : towards a better understanding of frontline hotel worker retention
Robinson, Richard N. S.; Kralj, Anna; Solnet, David J.; … - In: International journal of hospitality management 36 (2014), pp. 101-109
Persistent link: https://www.econbiz.de/10010239324
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Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 42 (2014), pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
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Consumer aggression and frontline employees' turnover intention : the role of job anxiety, organizational support, and obligation feeling
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of hospitality management 97 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012820040