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Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang; Qu, Hailin; Ma, Emily - In: International journal of hospitality management 31 (2012) 4, pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Fostering employee-customer identification : the impact of relational job design
Li, Yan; Guo, Weining; Armstrong, Steven J.; Xie, Yi; … - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms
Zoghbi-Manrique-de-Lara, Pablo; Ting-Ding, Jyh-Ming - In: International journal of hospitality management 56 (2016), pp. 66-77
Persistent link: https://www.econbiz.de/10011520952
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How family motivation affects Chinese hotel employees' extra-role behaviors : a serial mediation model from an instrumental perspective
Meng, Liang; Li, Dandan; Ma, Emily Jintao; Du, Juan - In: International journal of hospitality management 116 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014457800
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The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo; Geng, Ruoqi; Hong, Zhisheng; Song, Wenhao; … - In: International journal of hospitality management 88 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
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Does advertising spending improve sales performance?
Assaf, A. Georges; Josiassen, Alexander; Mattila, Anna S.; … - In: International journal of hospitality management 48 (2015), pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825