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DETERMINANTS OF SERVICE QUALIT...
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
215
Kundenzufriedenheit
215
Consumer behaviour
199
Konsumentenverhalten
199
Hotel industry
135
Hotellerie
135
Beziehungsmarketing
117
Relationship marketing
117
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International journal of hospitality management
IZA Discussion Papers
1,462
Discussion paper series / IZA
1,157
NBER working paper series
936
Working paper / National Bureau of Economic Research, Inc.
798
NBER Working Paper
767
MPRA Paper
644
IZA Discussion Paper
568
Economics of education review
476
Journal of business research : JBR
396
CESifo working papers
379
CESifo Working Paper
378
Journal of retailing and consumer services
355
Mathematica Policy Research Reports
329
The service industries journal
309
IDB Publications (Working Papers)
303
Working paper
268
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
250
CESifo Working Paper Series
248
SpringerLink / Bücher
240
Applied economics
230
CEPR Discussion Papers
225
Working Papers / eSocialSciences
225
Discussion paper
216
The journal of services marketing
213
The journal of technology transfer
212
World Bank Publications
212
Policy research working paper : WPS
211
Technological forecasting & social change : an international journal
195
World Bank Other Operational Studies
195
Working Paper
189
World Bank E-Library Archive
186
Research policy : policy, management and economic studies of science, technology and innovation
177
Applied economics letters
176
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
171
Journal of marketing for higher education
170
Discussion paper / Centre for Economic Policy Research
169
Economics letters
165
European journal of operational research : EJOR
165
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ECONIS (ZBW)
421
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1
Campus foodservice experiences and student wellbeing : an integrative review for design and service interventions
Lugosi, Peter
- In:
International journal of hospitality management
83
(
2019
),
pp. 229-235
Persistent link: https://www.econbiz.de/10012122082
Saved in:
2
Common method bias in hospitality research : a critical review of literature and an empirical study
Min, Hyounae
;
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
56
(
2016
),
pp. 126-135
Persistent link: https://www.econbiz.de/10011521745
Saved in:
3
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
4
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
5
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
6
Effective restaurant rating scale development and a mystery shopper evaluation approach
Liu, Chih-hsing
;
Su, Ching-shu
;
Gan, Bernard
;
Chou, …
- In:
International journal of hospitality management
43
(
2014
),
pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
Saved in:
7
Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Nicolau, Juan Luis
;
Mellinas, Juan Pedro
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241793
Saved in:
8
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
9
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
10
Less is more : a new insight for measuring service quality of green hotels
Lee, Wen-Hwa
;
Cheng, Ching-Chan
- In:
International journal of hospitality management
68
(
2018
),
pp. 32-40
Persistent link: https://www.econbiz.de/10011811129
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