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Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona; Lehto, Xinran Y. - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas; Jacob, Céline; Meineri, Sébastien - In: International journal of hospitality management 30 (2011) 3, pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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The role of family decision makers in festival tourism
Kim, Seongseop; Choi, Sangsoo; Agrusa, Jerome; Wang, … - In: International journal of hospitality management 29 (2010) 2, pp. 308-318
Persistent link: https://www.econbiz.de/10003971460
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Asymmetric preference in hotel room choice and implications on revenue management
Masiero, Lorenzo; Pan, Bing; Heo, Cindy Yoonjoung - In: International journal of hospitality management 56 (2016), pp. 18-27
Persistent link: https://www.econbiz.de/10011520929
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A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man; Sydnor, Sandra; Lee, Seul Ki; Almanza, … - In: International journal of hospitality management 45 (2015), pp. 88-98
Persistent link: https://www.econbiz.de/10010503885