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Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui; Gao, Baojun; Hu, Nan - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry
Wong, Simon Chak-keung; Ladkin, Adele - In: International journal of hospitality management 27 (2008) 3, pp. 426-437
Persistent link: https://www.econbiz.de/10003742812
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Individual differences in self-attributed motives for tipping : antecedents, consequences, and implications
Lynn, Michael - In: International journal of hospitality management 28 (2009) 3, pp. 432-438
Persistent link: https://www.econbiz.de/10003855830
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Hotel attribute performance, eWOM motivations, and media choice
Yen, Chih-Lun Alan; Tang, Chun-Hung - In: International journal of hospitality management 46 (2015), pp. 79-88
Persistent link: https://www.econbiz.de/10011301994
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What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.; Douglas, Alecia C.; O'Neill, Martin A. - In: International journal of hospitality management 37 (2014), pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
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Hospitality management graduates' perceptions of career factor importance and career factor experience
Brown, Eric A.; Arendt, Susan W.; Bosselman, Robert H. - In: International journal of hospitality management 37 (2014), pp. 58-67
Persistent link: https://www.econbiz.de/10010354221
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Entrepreneurs choice in business venture : motivations for choosing home-stay accommodation businesses in Peninsular Malaysia
Ahmad, Syed Zamberi; Jabeen, Fauzia; Khan, Mehmood - In: International journal of hospitality management 36 (2014), pp. 31-40
Persistent link: https://www.econbiz.de/10010239346
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Motivational drivers for status consumption : a study of Generation Y consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 38 (2014), pp. 39-47
Persistent link: https://www.econbiz.de/10010364594
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The determinants of hospitality employees' pro-environmental behaviors : the moderating role of generational differences
Kim, Soon-Ho; Kim, Minseong; Han, Hye-Sook; Holland, Stephen - In: International journal of hospitality management 52 (2016), pp. 56-67
Persistent link: https://www.econbiz.de/10011442804