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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
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Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Lee, Jin-soon; Choi, Youngjoon; Chiang, Chia-hao - In: International journal of hospitality management 64 (2017), pp. 51-61
Persistent link: https://www.econbiz.de/10011731680
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Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin; Gursoy, Dogan; Liu, Yue; Lv, Xingyang - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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Merger abnormal returns and payment methods of hospitality firms
Yang, Jing; Qu, Hailin; Kim, Woo Gon - In: International journal of hospitality management 28 (2009) 4, pp. 579-585
Persistent link: https://www.econbiz.de/10003875813
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Financial features of dividend-paying firms in the hospitality industry : a logistic regression analysis
Kim, Hyunjoon; Gu, Zheng - In: International journal of hospitality management 28 (2009) 3, pp. 359-366
Persistent link: https://www.econbiz.de/10003855800
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Individual differences in self-attributed motives for tipping : antecedents, consequences, and implications
Lynn, Michael - In: International journal of hospitality management 28 (2009) 3, pp. 432-438
Persistent link: https://www.econbiz.de/10003855830
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Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk - In: International journal of hospitality management 30 (2011) 2, pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
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Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa; Jang, Soocheong - In: International journal of hospitality management 30 (2011) 2, pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
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Restaurant consumers repeat patronage : a service quality concern
Barber, Nelson; Goodman, Raymond J.; Goh, Ben K. - In: International journal of hospitality management 30 (2011) 2, pp. 329-336
Persistent link: https://www.econbiz.de/10008908386