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Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh; Nguyen Phong Nguyen; Le Phuong Thi Ngo; … - In: International journal of hospitality management 107 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10014227659
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How and when job passion promotes customer-oriented organizational citizenship behavior : a moderated mediation model
Teng, Hsiu-Yu; Tsai, Cheng-Hsien; Hung, Chia-Wen - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072444
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Perceived organizational diversity and employee behavior
Hsiao, Aaron; Auld, Chris; Ma, Emily - In: International journal of hospitality management 48 (2015), pp. 102-112
Persistent link: https://www.econbiz.de/10011341597
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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An examination of restaurant employees' work-life outlook : the influence of support systems during COVID-19
Park, Jeong-Yeol; Hight, S. Kyle; Bufquin, Diego; … - In: International journal of hospitality management 97 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012820052
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Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? : the moderating role of employee resilience
Aguiar-Quintana, Teresa; Nguyen, Thi Hong Hai; … - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495076
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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment
Zong, Yuanyuan; Tsaur, Sheng-Hshiung - In: International journal of hospitality management 114 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014439939
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Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
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Why is hospitality employees' psychological capital important? : the effects of psychological capital on work engagement and employee morale
Paek, Soyon; Schuckert, Markus; Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 50 (2015), pp. 9-26
Persistent link: https://www.econbiz.de/10011387855