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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
212
Service quality
212
Consumer behaviour
191
Konsumentenverhalten
191
Beziehungsmarketing
144
Relationship marketing
144
Hotel industry
120
Hotellerie
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Gastronomie
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Restaurant industry
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Emotion
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Brand management
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Customer value
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Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
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Guchait, Priyanko
9
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Line, Nathaniel D.
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Prentice, Catherine
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Ryu, Kisang
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Wu, Luorong
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Yu, Jongsik
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Ahn, Jiseon
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Al-Ansi, Amr
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Altinay, Levent
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Assaf, A. Georges
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Bilgihan, Anil
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Busser, James A.
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Lee, Lindsey
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International journal of hospitality management
Journal of retailing and consumer services
443
Journal of business research : JBR
325
Journal of payments strategy & systems
216
Journal of Services Marketing
200
IMF Staff Country Reports
197
The journal of services marketing
196
The service industries journal
177
Journal of travel and tourism marketing
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
143
European Journal of Marketing
119
International Journal of Bank Marketing
116
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
105
Journal of service research : JSR
90
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
81
Psychology & marketing
80
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of service management
71
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
69
International journal of quality and service sciences
66
International Journal of Quality & Reliability Management
64
International journal of services and operations management
64
European journal of marketing : EJM
63
Staff working paper / Bank of Canada
63
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ECONIS (ZBW)
363
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363
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date (oldest first)
1
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
2
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
3
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
4
Personality, satisfaction, image, ambience, and
loyalty
: testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
5
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
6
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
7
Is differential treatment in response to service failures effective? : the roles of comparison,
loyalty
, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
8
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
9
Corporate social responsibility (CSR) and customer
loyalty
in the hotel industry : a cross-country study
Latif, Khawaja Fawad
;
Pérez, Andrea
;
Sahibzada, Umar Farooq
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
Saved in:
10
Building
loyalty
through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
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