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Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline; Guéguen, Nicolas; Boulbry, Gaëlle - In: International journal of hospitality management 39 (2014), pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
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The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina; Tang, Liang - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
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The effect of compliments on customers' compliance with a food server's suggestion
Jacob, Céline; Guéguen, Nicolas - In: International journal of hospitality management 40 (2014), pp. 59-61
Persistent link: https://www.econbiz.de/10010388598
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How do Mainland Chinese travelers choose restaurants in Hong Kong? : an exploratory study of individual visit scheme travelers and packaged travelers
Law, Rob; To, Tammy; Goh, Carey - In: International journal of hospitality management 27 (2008) 3, pp. 346-354
Persistent link: https://www.econbiz.de/10003742797
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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Selection attributes of wedding banquet venues : an exploratory study of Hong Kong prospective wedding couples
Lau, Chloe K. H.; Hui, Siu-hung - In: International journal of hospitality management 29 (2010) 2, pp. 268-376
Persistent link: https://www.econbiz.de/10003971425
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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The effects of customers’ perceptions of brand personality in casual theme restaurants
Kim, Dohee; Magnini, Vincent P.; Singal, Manisha - In: International journal of hospitality management 30 (2011) 2, pp. 448-458
Persistent link: https://www.econbiz.de/10008908363