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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
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Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju; Lee, Bora - In: International journal of hospitality management 83 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
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Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung; Joung, Junegak; Lim, Chiehyeon - In: International journal of hospitality management 118 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
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The effect of CSR on corporate image, customer citizenship behaviors, and customers' long-term relationship orientation
Kim, Minjung; Yin, Xuemei; Lee, Gyumin - In: International journal of hospitality management 88 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293853
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
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Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.; Lam, Long W.; Lai, Jennifer Y. M. - In: International journal of hospitality management 81 (2019), pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
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Examining structural relationships among sport service environments, excitement, consumer-to-consumer interaction, and consumer citizenship behaviors
Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul; … - In: International journal of hospitality management 82 (2019), pp. 318-325
Persistent link: https://www.econbiz.de/10012121858
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252