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~isPartOf:"International journal of hospitality management"
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Service quality
403
Dienstleistungsqualität
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
144
Hotellerie
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Beziehungsmarketing
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Relationship marketing
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
494
Auditing : a journal of practice & theory
471
International journal of quality & reliability management
457
Benchmarking: An International Journal
445
International journal of production research
391
Journal of retailing and consumer services
335
The service industries journal
320
Total quality management & business excellence
301
Benchmarking : an international journal ; BIJ
300
IMF Staff Country Reports
296
Journal of business research : JBR
296
Managerial auditing journal
288
International Journal of Quality & Reliability Management
268
NBER working paper series
267
The accounting review : a publication of the American Accounting Association
266
Working paper / National Bureau of Economic Research, Inc.
258
International journal of production economics
250
SpringerLink / Bücher
241
International journal of auditing : IJA
237
NBER Working Paper
233
Quality management journal : QMJ
223
Accounting horizons : a quarterly publication of the American Accounting Association
218
The journal of services marketing
210
WPg : Kompetenz schafft Vertrauen
190
Cogent business & management
188
International journal of six sigma and competitive advantage : IJSSCA
187
European journal of operational research : EJOR
171
International journal of services and operations management
171
International journal of contemporary hospitality management
170
International journal of quality and service sciences
167
Journal of air transport management
165
Journal of accounting and public policy
152
The TQM Magazine
146
Journal of hospitality marketing & management
142
Services marketing quarterly
142
Tourism management : research, policies, practice
141
Health care management review : HCM review
140
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ECONIS (ZBW)
422
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1
Business strategies and financial reporting complexity in hospitality firms
Poretti, Cédric
;
Jérôme, Tiphaine
;
Heo, Cindy Yoonjoung
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310663
Saved in:
2
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
3
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
4
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
5
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
6
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
7
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
8
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
9
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
10
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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