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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Customer satisfaction
231
Kundenzufriedenheit
231
Consumer behaviour
224
Konsumentenverhalten
224
Hotel industry
159
Hotellerie
159
Beziehungsmarketing
132
Relationship marketing
132
Gastronomie
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Restaurant industry
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Hospitality industry
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Bibliometrics
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Hospital
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Krankenhaus
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Customer service
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Emotion
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Hospitality
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Work behaviour
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Arbeitszufriedenheit
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Job satisfaction
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Tourism employees
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Tourismusberufe
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Satisfaction
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Tourismuswirtschaft
30
Viral marketing
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Virales Marketing
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Han, Heesup
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Law, Chun Hung Roberts
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Mattila, Anna S.
11
Jang, Soocheong
9
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9
Guchait, Priyanko
8
Köseoglu, Mehmet Ali
8
Kim, Woo Gon
7
Line, Nathaniel D.
7
Lu, Lu
7
Madera, Juan M.
6
So, Kevin Kam Fung
6
Zhang, Tingting
6
Bai, Billy
5
Law, Rob
5
Prentice, Catherine
5
Qu, Hailin
5
Yang, Yang
5
Arici, Hasan Evrim
4
Brewster, Zachary W.
4
DiPietro, Robin B.
4
Hanks, Lydia
4
Kim, Seongseop
4
King, Brian
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Li, Gang
4
Lynn, Michael
4
Miao, Li
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Wang, Xingyu
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Wei, Wei
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Ye, Yijiao
4
Zhang, Ziqiong
4
Ali, Faizan
3
Altinay, Levent
3
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International journal of hospitality management
NBER working paper series
770
Journal of business research : JBR
723
Working paper / National Bureau of Economic Research, Inc.
703
Discussion paper series / IZA
632
NBER Working Paper
631
Technological forecasting & social change : an international journal
444
Economics of education review
426
IZA Discussion Papers
391
International journal of production research
383
Journal of retailing and consumer services
359
Research policy : policy, management and economic studies of science, technology and innovation
352
The service industries journal
345
IZA Discussion Paper
317
SpringerLink / Bücher
268
The journal of technology transfer
266
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
262
International journal of production economics
247
European journal of operational research : EJOR
240
International journal of contemporary hospitality management
236
Cogent business & management
235
CESifo working papers
233
Working paper
231
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
229
The journal of services marketing
219
Tourism management : research, policies, practice
217
International journal of productivity and quality management : IJPQM
210
Journal of air transport management
196
International journal of quality & reliability management
191
Auditing : a journal of practice & theory
189
Administrative Sciences : open access journal
185
The TQM journal : the international review of organizational improvement
185
Journal of hospitality marketing & management
182
Journal of marketing for higher education
181
Journal of business ethics : JOBE
178
International journal of services and operations management
177
Industrial marketing management : the international journal for industrial and high-tech firms
173
Applied economics
172
Journal of travel and tourism marketing
168
MPRA Paper
161
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ECONIS (ZBW)
529
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1
Campus foodservice experiences and student wellbeing : an integrative review for design and service interventions
Lugosi, Peter
- In:
International journal of hospitality management
83
(
2019
),
pp. 229-235
Persistent link: https://www.econbiz.de/10012122082
Saved in:
2
An fsQCA analysis of service quality for hotel customer satisfaction
Perdomo-Verdecia, Vladimir
;
Garrido-Vega, Pedro
; …
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015072002
Saved in:
3
A hybrid multi-criteria decision making model to evaluate hotel websites
Akincilar, Aykan
;
Dagdeviren, Metin
- In:
International journal of hospitality management
36
(
2014
),
pp. 263-271
Persistent link: https://www.econbiz.de/10010239279
Saved in:
4
Effective restaurant rating scale development and a mystery shopper
evaluation
approach
Liu, Chih-hsing
;
Su, Ching-shu
;
Gan, Bernard
;
Chou, …
- In:
International journal of hospitality management
43
(
2014
),
pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
Saved in:
5
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
Saved in:
6
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
7
Does perceived yuanfen impact Chinese customers' hotel ratings?
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015072323
Saved in:
8
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
9
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
10
Working with service robots? : a systematic literature review of hospitality employees' perspectives
Xu, Jingjing
;
Hsiao, Aaron
;
Reid, Sacha
;
Ma, Emily Jintao
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325611
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