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Influences of consumer characteristics on fairness perceptions of revenue management pricing in the hotel industry
Heo, Cindy Yoonjoung; Lee, Seoki - In: International journal of hospitality management 30 (2011) 2, pp. 243-251
Persistent link: https://www.econbiz.de/10008907671
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Restaurant revenue management : do perceived capacity scarcity and price differences matter?
Heo, Cindy Yoonjoung; Lee, Seoki; Mattila, Anna; Hu, Clark - In: International journal of hospitality management 35 (2013), pp. 316-326
Persistent link: https://www.econbiz.de/10010225775
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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Chan, Suk Ha Grace; Lin, Zhiwei; Wong, IpKin Anthony; … - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227116
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M. - In: International journal of hospitality management 27 (2008) 1, pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of hospitality management 29 (2010) 3, pp. 405-412
Persistent link: https://www.econbiz.de/10003983139
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Understanding the leadership perceptions of staff in China's hotel industry : integrating the macro- and micro-aspects of leadership contexts
Wong, Alan; Chan, Andrew - In: International journal of hospitality management 29 (2010) 3, pp. 437-447
Persistent link: https://www.econbiz.de/10003983152
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The effects of dining atmospherics : an extended Mehrabian-Russell model
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 4, pp. 494-503
Persistent link: https://www.econbiz.de/10003875545
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Restaurant servers' perceptions of customer tipping intentions
McCall, Michael; Lynn, Ann - In: International journal of hospitality management 28 (2009) 4, pp. 594-596
Persistent link: https://www.econbiz.de/10003875822
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The impact of cleanliness on customer perceptions of security in hostels : a WOM-based approach
Amblee, Naveen - In: International journal of hospitality management 49 (2015), pp. 37-39
Persistent link: https://www.econbiz.de/10011377616