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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia; Ferreira, Aristides Isidoro - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
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How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Ul … - In: International journal of hospitality management 100 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael; Kwortnik, Robert J. - In: International journal of hospitality management 51 (2015), pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956