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Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Schmitt, Achim; Raub, Steffen P.; Schmid, Simon; … - In: International journal of hospitality management 77 (2019), pp. 549-561
Persistent link: https://www.econbiz.de/10011988953
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How do Mainland Chinese travelers choose restaurants in Hong Kong? : an exploratory study of individual visit scheme travelers and packaged travelers
Law, Rob; To, Tammy; Goh, Carey - In: International journal of hospitality management 27 (2008) 3, pp. 346-354
Persistent link: https://www.econbiz.de/10003742797
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug; Suh, Bo Won; Eves, Anita - In: International journal of hospitality management 29 (2010) 2, pp. 216-226
Persistent link: https://www.econbiz.de/10003971029
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Selection attributes of wedding banquet venues : an exploratory study of Hong Kong prospective wedding couples
Lau, Chloe K. H.; Hui, Siu-hung - In: International journal of hospitality management 29 (2010) 2, pp. 268-376
Persistent link: https://www.econbiz.de/10003971425
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Chinese New Year Festival : exploring consumer purchase intention at the flower market in Macau
Yeung, Ruth M. W.; Yee, Wallace M. S. - In: International journal of hospitality management 29 (2010) 2, pp. 291-296
Persistent link: https://www.econbiz.de/10003971454
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A comparison of results of three statistical methods to understand the determinants of festival participants' expenditures
Kim, Samuel Seongseop; Prideaux, Bruce; Chon, Kaye - In: International journal of hospitality management 29 (2010) 2, pp. 297-307
Persistent link: https://www.econbiz.de/10003971456