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Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza; Heo, Cindy Yoonjoung; Clergue, … - In: International journal of hospitality management 111 (2023), pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
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Measuring patient experience in healthcare
Godovykh, Maksim; Pizam, Abraham - In: International journal of hospitality management 112 (2023), pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
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Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny; Zsarnoczky, Martin; Kopper, Bence - In: International journal of hospitality management 112 (2023), pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
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Toward hospitable healthcare
Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
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Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.; Fried Kline, Sheryl; DeMicco, Frederick J. - In: International journal of hospitality management 112 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
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Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet - In: International journal of hospitality management 112 (2023), pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
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Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza; Heo, Cindy Yoonjoung; Clergue, … - In: International journal of hospitality management 112 (2023), pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
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Special issue: Hospitality in healthcare
Pizam, Abraham (ed.) - 2023
Persistent link: https://www.econbiz.de/10014336554
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Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney; Mody, Makarand - In: International journal of hospitality management 61 (2017), pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662