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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Restaurant purchasing skills and the impacts upon strategic purchasing and performance : the roles of supplier integration
Cho, Meehee; Bonn, Mark Andrew; Giunipero, Larry C.; … - In: International journal of hospitality management 78 (2019), pp. 293-303
Persistent link: https://www.econbiz.de/10012012768
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The impact of tier level on attitudinal and behavioral loyalty of hotel reward program members
Tanford, Sarah - In: International journal of hospitality management 34 (2013), pp. 285-294
Persistent link: https://www.econbiz.de/10009767500
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Fashionable hospitality : a natural symbiosis for Hong Kong's tourism industry?
Tasci, Asli D. A.; Denizci, Basak - In: International journal of hospitality management 29 (2010) 3, pp. 488-499
Persistent link: https://www.econbiz.de/10003983175
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Corporate identity management : a study of employees' perceptions in the context of the retail and the hospitality and tourism sectors
Foroudi, Pantea; Turan, Ceyda Paydas; Melewar, T. C.; … - In: International journal of hospitality management 122 (2024), pp. 1-23
Persistent link: https://www.econbiz.de/10015072550
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Emotions in outsourcing : an empirical study in the hotel industry
Donada, Carole; Nogatchewsky, Gwenae͏̈lle - In: International journal of hospitality management 28 (2009) 3, pp. 367-373
Persistent link: https://www.econbiz.de/10003855811
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Trust and outsourcing : do perceptions of trust influence the retention of outsourcing providers in the hospitality industry?
Leeman, Darin; Reynolds, Dennis - In: International journal of hospitality management 31 (2012) 2, pp. 601-608
Persistent link: https://www.econbiz.de/10009503261
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835