Narrow search
Showing 1 - 10 of 15
Cover Image
A pathway to consumer forgiveness in the sharing economy : the role of relationship norms
Shuqair, Saleh; Pinto, Diego Costa; So, Kevin Kam Fung; … - In: International journal of hospitality management 98 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10013198501
Cover Image
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li; So, Kevin Kam Fung; Im, Jinyoung; Jiang, Ting - In: International journal of hospitality management 102 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Cover Image
Hedonic consumption pathway vs. acquisition-transaction utility pathway : an empirical comparison of Airbnb and hotels
Li, Jing; Hudson, Simon; So, Kevin Kam Fung - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495040
Cover Image
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott; DiPietro, Robin B.; So, Kevin Kam Fung - In: International journal of hospitality management 74 (2018), pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Cover Image
The creation of memorable dining experiences : formative index construction
Cao, Yang; Li, Xiang; DiPietro, Robin B.; So, Kevin Kam Fung - In: International journal of hospitality management 82 (2019), pp. 308-317
Persistent link: https://www.econbiz.de/10012121852
Cover Image
Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina; So, Kevin Kam Fung; Wu, Luorong; King, Ceridwyn - In: International journal of hospitality management 83 (2019), pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
Cover Image
Enhancing employee voice to advance the hospitality organization's marketing capabilities : a multilevel perspective
King, Ceridwyn; So, Kevin Kam Fung; DiPietro, Robin B.; … - In: International journal of hospitality management 91 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012389118
Cover Image
Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey; Jeong, Miyoung; So, Kevin Kam Fung; … - In: International journal of hospitality management 106 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
Cover Image
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Cover Image
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian J. - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266162