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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
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The effects of dining atmospherics : an extended Mehrabian-Russell model
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 4, pp. 494-503
Persistent link: https://www.econbiz.de/10003875545
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Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
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Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
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Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy; Bianchi, Constanza; Cacho-Elizondo, Silvia; … - In: International journal of hospitality management 49 (2015), pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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Anticipated guilt and pleasure in a healthy food consumption context
Hur, Jungyun; Jang, Soocheong - In: International journal of hospitality management 48 (2015), pp. 113-123
Persistent link: https://www.econbiz.de/10011341596
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Anticipated emotion in consumers' intentions to select eco-friendly restaurants : augmenting the theory of planned behavior
Kim, Yong Joong; Njite, David; Hancer, Murat - In: International journal of hospitality management 34 (2013), pp. 255-262
Persistent link: https://www.econbiz.de/10009766689
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The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants : the moderating role of hiatus
Hwang, Jinsoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 250-262
Persistent link: https://www.econbiz.de/10009746369
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A customer satisfaction index model for international tourist hotels : integrating consumption emotions into the American Customer Satisfaction Index
Deng, Wei-jaw; Yeh, Ming-liang; Sung, M. L. - In: International journal of hospitality management 35 (2013), pp. 133-140
Persistent link: https://www.econbiz.de/10010225829
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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280