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~isPartOf:"International journal of hospitality management"
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LEVERAGING LEAN IN ANCILLARY H...
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Service quality
403
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
685
International journal of productivity and quality management : IJPQM
563
International journal of production research
561
The TQM journal : the international review of organizational improvement
513
International journal of quality & reliability management
476
NBER working paper series
399
Working paper / National Bureau of Economic Research, Inc.
364
SpringerLink / Bücher
356
International journal of production economics
353
NBER Working Paper
346
Total quality management & business excellence
343
The service industries journal
339
Journal of retailing and consumer services
338
Journal of business research : JBR
317
Health care management review : HCM review
291
International Journal of Quality & Reliability Management
269
European journal of operational research : EJOR
255
International journal of contemporary hospitality management
234
Quality management journal : QMJ
231
International journal of services and operations management
221
The journal of services marketing
214
Journal of health economics
211
Health care management science
209
Journal of health organization and management
208
International journal of six sigma and competitive advantage : IJSSCA
197
Auditing : a journal of practice & theory
184
International journal of quality and service sciences
171
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Journal of hospitality marketing & management
162
Europäische Hochschulschriften / 5
161
Tourism management : research, policies, practice
159
Discussion paper series / IZA
155
Health economics
147
Journal of air transport management
146
Cogent business & management
144
Services marketing quarterly
142
Journal of Services Marketing
131
Journal of travel and tourism marketing
129
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
125
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ECONIS (ZBW)
556
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1
Lean management in hotels : where we are and where we might go
Perdomo-Verdecia, Vladimir
;
Sacristán-Díaz, Macarena
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013255969
Saved in:
2
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
3
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
4
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
5
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
6
The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo
;
Ortega Aguaza, …
- In:
International journal of hospitality management
42
(
2014
),
pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
Saved in:
7
Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano
;
Caroli, Matteo
;
Cappa, Francesco
;
Del …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
Saved in:
8
Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M.
- In:
International journal of hospitality management
35
(
2013
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
Saved in:
9
Factors influencing internal service quality at international tourist hotels
Chen, Wen-jung
- In:
International journal of hospitality management
35
(
2013
),
pp. 152-160
Persistent link: https://www.econbiz.de/10010225822
Saved in:
10
When enough is enough! : alcohol servers' refusal styles and key antecedents
Leo, Cheryl
- In:
International journal of hospitality management
35
(
2013
),
pp. 10-18
Persistent link: https://www.econbiz.de/10010225946
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