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Lean management in hotels : where we are and where we might go
Perdomo-Verdecia, Vladimir; Sacristán-Díaz, Macarena; … - In: International journal of hospitality management 104 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013255969
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Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki; Arana, German; Boiral, Olivier - In: International journal of hospitality management 51 (2015), pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
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Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe; Ariza-Montes, Antonio; … - In: International journal of hospitality management 82 (2019), pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
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The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo; Ortega Aguaza, … - In: International journal of hospitality management 42 (2014), pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
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Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano; Caroli, Matteo; Cappa, Francesco; Del … - In: International journal of hospitality management 88 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Factors influencing internal service quality at international tourist hotels
Chen, Wen-jung - In: International journal of hospitality management 35 (2013), pp. 152-160
Persistent link: https://www.econbiz.de/10010225822
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When enough is enough! : alcohol servers' refusal styles and key antecedents
Leo, Cheryl - In: International journal of hospitality management 35 (2013), pp. 10-18
Persistent link: https://www.econbiz.de/10010225946