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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
300
Relationship marketing
300
Consumer behaviour
202
Konsumentenverhalten
202
Customer satisfaction
166
Kundenzufriedenheit
166
Dienstleistungsqualität
155
Service quality
155
Hotel industry
100
Hotellerie
100
Gastronomie
81
Restaurant industry
81
Beschwerdemanagement
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Complaint management
58
Emotion
46
Brand management
43
Markenführung
43
Customer service
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39
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Hospitality industry
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Han, Heesup
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Ro, Heejung
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Ryu, Kisang
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Shulga, Lenna V.
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Song, Hak-jun
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Yu, Jongsik
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International journal of hospitality management
Discussion paper series / IZA
1,612
IZA Discussion Papers
1,349
IZA Discussion Paper
1,013
MPRA Paper
878
Journal of business research : JBR
743
NBER working paper series
640
Journal of retailing and consumer services
617
CESifo working papers
505
NBER Working Papers
504
CESifo Working Paper
487
ECB Working Paper
485
Working Paper
471
CEPR Discussion Papers
469
Working paper / National Bureau of Economic Research, Inc.
426
Industrial marketing management : the international journal for industrial and high-tech firms
415
NBER Working Paper
406
IMF Working Paper
377
Working paper
325
SpringerLink / Bücher
306
Discussion paper
304
Economics Papers from University Paris Dauphine
299
CESifo Working Paper Series
296
The journal of services marketing
253
Discussion paper / Centre for Economic Policy Research
248
Journal of Banking & Finance
234
BANCARIA
228
The journal of business & industrial marketing
221
Vierteljahrshefte zur Wirtschaftsforschung
218
The service industries journal
206
Working paper series / European Central Bank
202
FEDS Working Paper
201
Staff reports / Federal Reserve Bank of New York
187
Journal of the Academy of Marketing Science
186
Journal of strategic marketing
183
GLO discussion paper
172
AGDI working paper
166
AGDI Working Paper
160
BIS Working Paper
153
International journal of electronic customer relationship management : IJECRM
153
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ECONIS (ZBW)
355
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355
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1
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
2
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
5
Who gets to decide your complaint intentions? : the influence of other companions on reaction to service failures
Huang, Molly Chien-jung
;
Wu, Homer C.
;
Chuang, Shih-chieh
; …
- In:
International journal of hospitality management
37
(
2014
),
pp. 180-189
Persistent link: https://www.econbiz.de/10010354183
Saved in:
6
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
7
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
8
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
9
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
10
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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