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Examining the influence of linguistic characteristics of online managerial response on return customers' change in satisfaction with hotels
Xu, Xun; Zhao, Yabing - In: International journal of hospitality management 102 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013185251
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Measurement scale for eco-component of hotel service quality
Bastič, Majda; Gojčič, Slavka - In: International journal of hospitality management 31 (2012) 3, pp. 1012-1020
Persistent link: https://www.econbiz.de/10009544258
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Factorial validation of hospitality service attitude
Kuo, Chun-min; Chen, Li-chan; Lu, Carol Y. - In: International journal of hospitality management 31 (2012) 3, pp. 944-951
Persistent link: https://www.econbiz.de/10009544271
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The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of hospitality management 31 (2012) 3, pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
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Service guarantees in the hotel industry : their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-jui; Liao, Hsiao-chun; Hung, Kuang-peng; … - In: International journal of hospitality management 31 (2012) 3, pp. 757-763
Persistent link: https://www.econbiz.de/10009544312
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The effects of brand relationship quality on responses to service failure of hotel consumers
Xie, Danhong; Heung, Vincent C. S. - In: International journal of hospitality management 31 (2012) 3, pp. 735-744
Persistent link: https://www.econbiz.de/10009544314
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Service-leadership competencies for hospitality and tourism management
Testa, Mark R.; Sipe, Lori - In: International journal of hospitality management 31 (2012) 3, pp. 648-658
Persistent link: https://www.econbiz.de/10009544328
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Strategic alignment leverage between hotels and companies : the buyer-supplier relationship perspective
Ku, Edward C. S.; Wu, Wu-chung; Lin, Ann-ren - In: International journal of hospitality management 30 (2011) 3, pp. 735-745
Persistent link: https://www.econbiz.de/10009130526
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Social exchanges as motivators of hotel employees’ organizational citizenship behavior : the proposition and application of a new three-dimensional framework
Ma, Emily; Qu, Hailin - In: International journal of hospitality management 30 (2011) 3, pp. 680-688
Persistent link: https://www.econbiz.de/10009130539
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Luxury marketing : the influences of psychological and demographic characteristics on attitudes toward luxury restaurants
Lee, Jee Hye; Hwang, Johye - In: International journal of hospitality management 30 (2011) 3, pp. 658-669
Persistent link: https://www.econbiz.de/10009130544