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Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup; Kiatkawsin, Kiattipoom; Kim, Wansoo; Lee, … - In: International journal of hospitality management 67 (2017), pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
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The power of voice! : the impact of robot receptionists' voice pitch and communication style on customer value cocreation intention
Liu, Xiao-Xin; Yin, Cheng-Yue; Li, Meng-Ran - In: International journal of hospitality management 122 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015071700
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The impact of cultural orientation on perceived fairness over demand-based pricing
Beldona, Srikanth; Kwansa, Francis - In: International journal of hospitality management 27 (2008) 4, pp. 594-603
Persistent link: https://www.econbiz.de/10003860318
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A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
Mattila, Anna S. - In: International journal of hospitality management 76 (2019) 2, pp. 10-12
Persistent link: https://www.econbiz.de/10011982053
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Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha; Hancer, Murat; Chaulagain, Suja; Pham Phuong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282501
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Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 42 (2014), pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Speaking of allergies : communication challenges for restaurant staff and customers
Wingate, Timothy G.; Jones, Samantha K.; Khakhar, Malika K. - In: International journal of hospitality management 96 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012585672
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Communication of food waste messages : the effects of communication modality, presentation order, and mindfulness on food waste reduction intention
Olavarria-Key, Nicole; Ding, Anni; Legendre, Tiffany S.; … - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585677
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The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 30 (2011) 3, pp. 542-550
Persistent link: https://www.econbiz.de/10009130585