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~isPartOf:"International journal of hospitality management"
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Service Quality and Management
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Service quality
409
Dienstleistungsqualität
408
Consumer behaviour
289
Konsumentenverhalten
289
Beziehungsmarketing
285
Relationship marketing
285
Customer satisfaction
268
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Hotellerie
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Han, Heesup
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International journal of hospitality management
Journal of business research : JBR
817
Journal of retailing and consumer services
736
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of productivity and quality management : IJPQM
542
The TQM journal : the international review of organizational improvement
502
International journal of quality & reliability management
470
Industrial marketing management : the international journal for industrial and high-tech firms
449
The service industries journal
421
SpringerLink / Bücher
416
International journal of production research
413
The journal of services marketing
339
Total quality management & business excellence
321
International journal of production economics
287
International Journal of Quality & Reliability Management
258
International journal of contemporary hospitality management
244
Quality management journal : QMJ
228
Working paper / National Bureau of Economic Research, Inc.
227
NBER working paper series
224
The journal of business & industrial marketing
211
Tourism management : research, policies, practice
206
Journal of the Academy of Marketing Science
203
Journal of Services Marketing
202
Journal of hospitality marketing & management
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of strategic marketing
194
European journal of operational research : EJOR
192
International journal of six sigma and competitive advantage : IJSSCA
186
Services marketing quarterly
185
Auditing : a journal of practice & theory
183
International journal of quality and service sciences
180
International journal of services and operations management
179
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
171
Journal of service management
163
Service business
157
Gabler Edition Wissenschaft
154
Journal of air transport management
152
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ECONIS (ZBW)
588
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1
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
2
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
3
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
4
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
5
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
6
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
7
Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung
;
Joung, Junegak
;
Lim, Chiehyeon
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
Saved in:
8
High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting
;
Liu, Nien-Chi
- In:
International journal of hospitality management
55
(
2016
),
pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
Saved in:
9
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
10
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
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