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~isPartOf:"International journal of hospitality management"
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International journal of hospitality management
Journal of business research : JBR
2,100
Journal of retailing and consumer services
1,965
International journal of consumer studies
769
Psychology & marketing
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NBER working paper series
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Working paper / National Bureau of Economic Research, Inc.
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SpringerLink / Bücher
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Asia Pacific journal of marketing and logistics
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The journal of product & brand management
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of international consumer marketing
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Journal of marketing
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Tourism management : research, policies, practice
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Marketing letters : a journal of research in marketing
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International journal of retail & distribution management
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Journal of marketing communications
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of fashion marketing and management
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The international review of retail, distribution and consumer research
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Discussion paper / Centre for Economic Policy Research
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Journal of consumer behaviour : an international research review
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The journal of consumer marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
280
Journal of the Academy of Marketing Science
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CESifo working papers
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International journal of contemporary hospitality management
277
Technological forecasting & social change : an international journal
276
Journal of business ethics : JOBE
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ECONIS (ZBW)
770
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1
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
2
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
3
A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun
;
Yoo, Myongjee
;
Lee, Yooyang
- In:
International journal of hospitality management
82
(
2019
),
pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
Saved in:
4
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
5
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
Saved in:
6
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
7
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
8
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
9
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
10
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
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