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Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.; Ren, Shuang; Kobinah, Thomas; Qu, … - In: International journal of hospitality management 80 (2019), pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
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Being ignored at work : understanding how and when spiritual leadership curbs workplace ostracism in the hospitality industry
Ali, Moazzam; Usman, Muhammad; Nhat Tan Pham; … - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389818
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A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
Garba, Omale A.; Babalola, Mayowa T.; Guo, Liang - In: International journal of hospitality management 70 (2018), pp. 1-8
Persistent link: https://www.econbiz.de/10011825955
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Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur; Kwan, Ho Kwong; Babalola, Mayowa; … - In: International journal of hospitality management 109 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014282484