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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
299
Relationship marketing
299
Consumer behaviour
178
Konsumentenverhalten
178
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
131
Service quality
131
Hotel industry
94
Hotellerie
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Gastronomie
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Restaurant industry
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Brand management
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Markenführung
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Emotion
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Brand image
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Markenimage
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Satisfaction
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Customer value
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Job satisfaction
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Han, Heesup
17
Jang, Soocheong
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Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
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7
Qu, Hailin
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Kim, Wansoo
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Ahn, Jiseon
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Busser, James A.
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Ryu, Kisang
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Song, Hak-jun
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Tanford, Sarah
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Torres, Edwin N.
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Yu, Jongsik
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Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
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DiPietro, Robin B.
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Gao, Yixing
3
Ha, Jooyeon
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Hanks, Lydia
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Im, Jinyoung
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Lai, Ivan K. W.
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Lee, Jin-soo
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Lu, Lu
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Raab, Carola
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Tajeddini, Kayhan
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Wei, Wei
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Xu, Xun
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Bonfanti, Angelo
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International journal of hospitality management
Journal of business research : JBR
685
Journal of retailing and consumer services
590
Industrial marketing management : the international journal for industrial and high-tech firms
418
SpringerLink / Bücher
267
The journal of services marketing
229
The journal of business & industrial marketing
211
Industrial and Commercial Training
199
The service industries journal
188
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
144
Journal of marketing
126
Tourism management : research, policies, practice
125
International journal of contemporary hospitality management
124
Journal of service research : JSR
120
Journal of travel and tourism marketing
120
Journal of hospitality marketing & management
116
Management science : journal of the Institute for Operations Research and the Management Sciences
116
The Learning Organization
116
Journal of service management
112
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
108
Cogent business & management
107
Journal of retailing
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Psychology & marketing
106
Gabler Edition Wissenschaft
102
European journal of operational research : EJOR
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
97
Services marketing quarterly
95
Technological forecasting & social change : an international journal
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
MPRA Paper
91
International journal of production research
87
The international journal of bank marketing : IJBM
86
Journal of marketing management : MM
84
International journal of production economics
83
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ECONIS (ZBW)
308
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1
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308
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1
The temporal priority of team
learning
behaviors vs. shared mental models in service management teams
Guchait, Priyanko
;
Hamilton, Katherine
- In:
International journal of hospitality management
33
(
2013
),
pp. 19-28
Persistent link: https://www.econbiz.de/10009746529
Saved in:
2
The relationship between
learning
satisfaction and career competencies
Kong, Haiyan
;
Yan, Qi
- In:
International journal of hospitality management
41
(
2014
),
pp. 133-139
Persistent link: https://www.econbiz.de/10010403057
Saved in:
3
Management
learning
from air purifier tests in hotels : experiment and action research
Chan, Wilco
;
Lee, Shun-Cheng
;
Hon, Alice
;
Liu, Leon
; …
- In:
International journal of hospitality management
44
(
2015
),
pp. 70-76
Persistent link: https://www.econbiz.de/10010501236
Saved in:
4
From tertiary education to innovating at work : what is really important for hotel managers?
Nicely, Annmarie
;
Tang, Chun-Hung
- In:
International journal of hospitality management
51
(
2015
),
pp. 135-137
Persistent link: https://www.econbiz.de/10011413957
Saved in:
5
Negative role modeling in hospitality organizations : a social
learning
perspective on supervisor and subordinate customer-targeted incivility
Xiao, Jincen
;
Mao, Jih-Yu
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185245
Saved in:
6
Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture
Erhardt, Niclas
;
Martin-Rios, Carlos
;
Heckscher, Charles C.
- In:
International journal of hospitality management
59
(
2016
),
pp. 31-41
Persistent link: https://www.econbiz.de/10011609925
Saved in:
7
Learning
from peers : the effect of sales history disclosure on peer-to-peer short-term rental purchases
Xie, Karen
;
Mao, Zhenxing
;
Wu, Jiang
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011981977
Saved in:
8
How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.
;
Arcodia, Charles
;
Novais, Margarida Abreu
; …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
Saved in:
9
Investigating the influence of thriving at work on hotel employees' service performance with the moderating effect of leader-member exchange
Chang, Chen-Chieh
;
Zhuang, Wen-Long
;
Hung, Chien-Wen
; …
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015070781
Saved in:
10
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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