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Exploring quality management for business services from a buyer's perspective using multiple case study evidence
Holschbach, Elmar; Hofmann, Erik - In: International journal of operations & production … 31 (2011) 6, pp. 648-685
Persistent link: https://www.econbiz.de/10009231737
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Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
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Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui; Silveira, Giovani J. C. da - In: International journal of operations & production … 37 (2017) 4, pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair; Silvestro, Rhian - In: International journal of operations & production … 30 (2010) 12, pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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Contracting for complex performance in markets of few buyers and sellers : the case of military procurement
Caldwell, Nigel; Howard, Mickey - In: International journal of operations & production … 34 (2014) 2, pp. 270-294
Persistent link: https://www.econbiz.de/10010249711
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Servitization and operations management : a service dominant-logic approach
Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
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Exploring modularity in services: cases from tourism
Avlonitis, Viktor; Hsuan Mikkola, Juliana - In: International journal of operations & production … 37 (2017) 6, pp. 771-790
Persistent link: https://www.econbiz.de/10011702232
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Exploring the influence of big data on city transport operations : a Markovian approach
Mehmood, Rashid; Meriton, Royston; Graham, Gary; … - In: International journal of operations & production … 37 (2017) 1, pp. 75-104
Persistent link: https://www.econbiz.de/10011625219
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The company-customer transfer of logistics activities
Rouquet, Aurélien; Goudarzi, Kiane; Henriquez, Tatiana - In: International journal of operations & production … 37 (2017) 3, pp. 321-342
Persistent link: https://www.econbiz.de/10011642950
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Third-party logistics providers (TPLs) and environmental sustainability practices in developing countries : the case of Morocco
El Baz, Jamal; Laguir, Issam - In: International journal of operations & production … 37 (2017) 10, pp. 1451-1474
Persistent link: https://www.econbiz.de/10011779106