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Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Giardini, Angelo; Frese, Michael - In: Journal of organizational behavior : OB ; the internat. … 29 (2008) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10003729769
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Emotions research in OB : the challenges taht lie ahead
Gooty, Janaki; Gavin, Mark; Ashkanasy, Neal M. - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 6, pp. 833-838
Persistent link: https://www.econbiz.de/10003883555
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Organizational emotional intelligence: development of a model
Giorgi, Gabriele - In: International journal of organizational analysis 21 (2013) 1, pp. 4-18
Persistent link: https://www.econbiz.de/10009758458
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Developing a passion for work passion : future directions on an emerging construct
Perrewé, Pamela L.; Hochwarter, Wayne A.; Ferris, Gerald R. - In: Journal of organizational behavior : OB ; the internat. … 35 (2014) 1, pp. 145-150
Persistent link: https://www.econbiz.de/10010237809
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The affective foundations of high-reliability organizing
Vogus, Timothy J.; Rothman, Naomi B.; Sutcliffe, Kathleen M. - In: Journal of organizational behavior : OB ; the internat. … 35 (2014) 4, pp. 592-596
Persistent link: https://www.econbiz.de/10010380656
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Enabling educational leaders : qualitatively surveying an organization's culture
Giles, David E. A.; Yates, Russell - In: International journal of organizational analysis 22 (2014) 1, pp. 94-106
Persistent link: https://www.econbiz.de/10010350802
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Emotional intelligence and leadership : a review of the progress, controversy, and criticism
McCleskey, Jim - In: International journal of organizational analysis 22 (2014) 1, pp. 76-93
Persistent link: https://www.econbiz.de/10010351358
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The way justice unleashes staff’s compassion toward hotel guests
Zoghbi-Manrigue-de-Lara, Pablo; Guerra-Báez, Rita M. - In: International journal of organizational analysis 24 (2016) 3, pp. 471-486
Persistent link: https://www.econbiz.de/10011525906
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The emotion-evoked collective corruption model : the role of emotion in the spread of corruption within organizations
Smith-Crowe, Kristin; Warren, Danielle E. - In: Organization science : a journal of the Institute for … 25 (2014) 4, pp. 1154-1171
Persistent link: https://www.econbiz.de/10010400725
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Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia; Rupp, Deborah E.; Brice, William N. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 770-785
Persistent link: https://www.econbiz.de/10011448367