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~isPartOf:"International journal of process management and benchmarking : IJPMB"
~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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The impact of quality manageme...
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Customer satisfaction
Manufacturing industries
Quality management
62
Qualitätsmanagement
62
Business process management
18
Lean Production
18
Lean production
18
Prozessmanagement
18
Industrie
17
Performance measurement
16
Performance-Messung
16
India
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Indien
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lean manufacturing
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Lean management
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benchmarking
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Lean Six Sigma
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Ahuja, Inderpreet Singh
7
Elwardi, Badr
3
En-Nhaili, Ahmed
3
Meddaoui, Anwar
3
Mouchtachi, Ahmed
3
Jain, Sanjiv Kumar
2
Singh, Kanwarpreet
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Alvandi, Mohsen
1
Apornak, Arash
1
Azadeh, Mohammad Ali
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Clements, Elvin Joseph
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Damghani, Kaveh Khalili
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Fahimi, Milad
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Gurinder Singh
1
Haghighi, Sara Motevali
1
Hanoum, Syarifa
1
Iqbal, Syed Amir
1
Islam, Sardar M. N.
1
Jaspreet Singh
1
Jayadeva, C. T.
1
Kaur, Mandeep
1
Keelath, Muhammad Shafi
1
Keramati, Abbas
1
Khalid, Rameez
1
Mane, Abhijeet Mohanrao
1
Nair, Pratap Kumar Surendran
1
Raissi, Sadigh
1
Ramanan, T. Radha
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Sepahi, Masoome
1
Seyyedrezaei, Marjaneh Alsadat
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Singh, Arashdeep
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Singh, Pragat
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Singh, Rohit Kumar
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Singh, Upkar
1
Sodhi, Harsimran Singh
1
Sonwaney, Vandana
1
Tabaeeian, Reihaneh Alsadat
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International journal of process management and benchmarking : IJPMB
International journal of hospitality management
166
International journal of productivity and quality management : IJPQM
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
69
International journal of quality & reliability management
69
Journal of hospitality marketing & management
60
International journal of production research
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
42
Journal of travel and tourism marketing
41
International journal of production economics
35
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of services and operations management
29
Quality management journal : QMJ
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International Journal of Contemporary Hospitality Management
26
Journal of retailing and consumer services
24
The service industries journal
22
Health marketing quarterly
19
International Journal of Quality & Reliability Management
19
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Cogent business & management
18
Health care management review : HCM review
18
International journal of services, economics and management
18
Discussion paper series / IZA
17
NBER working paper series
17
Journal of business research : JBR
16
The journal of services marketing
16
Benchmarking : an international journal ; BIJ
15
Working paper
15
Journal of hospitality and tourism insights
14
The TQM Magazine
14
Business process management journal
13
International journal of business excellence
13
International journal of business excellence : IJBEX
13
Journal of industrial engineering and management : JIEM
13
Managing service quality : MSQ ; an international journal
13
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1
Analysing key indicators of website service
quality
using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
2
An integrated simulation-DEA approach to imporve
quality
care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
3
Development of a composite dynamic capability index for benchmarking new product development performance : an empirical study among industries in electronics sector
Nair, Pratap Kumar Surendran
;
Ramanan, T. Radha
; …
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 839-863
Persistent link: https://www.econbiz.de/10012672195
Saved in:
4
Implementing Six Sigma metodology in a developing country
Zulqarnain, Ali
;
Iqbal, Syed Amir
;
Khalid, Rameez
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 314-333
Persistent link: https://www.econbiz.de/10010339884
Saved in:
5
Implementation model of ISO 9000 for achieving business perofrmance in Indian manufacturing organisations
Jain, Sanjiv Kumar
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
5
(
2015
)
3
,
pp. 331-351
Persistent link: https://www.econbiz.de/10011525588
Saved in:
6
Review of 5S methodology and its contributions towards manufacturing performance
Singh, Arashdeep
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
5
(
2015
)
4
,
pp. 408-424
Persistent link: https://www.econbiz.de/10011525601
Saved in:
7
Evaluating the contributions of total productive maintenance on manufacturing performance
Singh, Upkar
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
5
(
2015
)
4
,
pp. 425-455
Persistent link: https://www.econbiz.de/10011525633
Saved in:
8
Synergising the effects of transfusion of TQM and TPM for Indian manufacturing industries : a tactical TQM-TPM model
Singh, Kanwarpreet
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
5
(
2015
)
4
,
pp. 456-482
Persistent link: https://www.econbiz.de/10011525844
Saved in:
9
5S implementation in Indian SME : a case study
Mane, Abhijeet Mohanrao
;
Jayadeva, C. T.
- In:
International journal of process management and …
5
(
2015
)
4
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011525849
Saved in:
10
Evaluation of business performance maesurements for ISO 9000 initiatives in Indian manufacturing industry
Jain, Sanjiv Kumar
;
Ahuja, Inderpreet Singh
- In:
International journal of process management and …
6
(
2016
)
1
,
pp. 29-56
Persistent link: https://www.econbiz.de/10011559571
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