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~isPartOf:"International journal of production economics"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungssektor"
~subject:"Innovationsmanagement"
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Dienstleistungssektor
Innovationsmanagement
Dienstleistung
77
Services
77
Service industry
40
Dienstleistungsqualität
33
Service quality
33
Beziehungsmarketing
20
Relationship marketing
20
Innovation
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer integration
16
Customer satisfaction
16
Customer service
16
Kundenintegration
16
Kundenservice
16
Kundenzufriedenheit
16
Service innovation
15
Innovation management
13
Service
13
Betriebliche Wertschöpfung
12
Value creation
12
Business services
10
Unternehmensdienstleistung
10
Dienstleistungsmarketing
9
Services marketing
9
Service-Dominant Logic
8
Service-dominant logic
8
New product development
7
Produktentwicklung
7
Dienstleistungsinnovation
6
Lieferantenmanagement
6
Professional services
6
Service design
6
Service encounter
6
Supplier relationship management
6
Bundling strategy
5
Co-creation
5
Industrie
5
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Article
43
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44
Aufsatz in Zeitschrift
44
Collection of articles of several authors
1
Sammelwerk
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English
44
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Chiu, Anthony
2
Disney, Stephen M.
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Lim, Ming K.
2
Lun, Y. H. Venus
2
Naim, Mohamed
2
Quaddus, Mohammed
2
Rosenbaum, Mark
2
Tseng, Minglang
2
Witell, Lars
2
Wu, Kuo-Jui
2
Ageron, B.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Laurel
1
Anderson, Sidney
1
Andreassen, Tor Wallin
1
Avinadav, Tal
1
Baker, Virginia
1
Barrios, Andrés
1
Batista, Luciano
1
Bouman, Nijs
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Burton, Jamie
1
Calabrese, Armando
1
Camacho, Sonia
1
Campbell, Colin L.
1
Carswell, Sue
1
Chae, Bongsug Kevin
1
Chen, Anlan
1
Cheng, Yu-chun
1
Chernonog, Tatyana
1
Chiu, Hung-chang
1
Chong, Alain Yee Loong
1
Chowdhury, Indranil Roy
1
Colurcio, Maria
1
Cronin, J. J.
1
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Published in...
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International journal of production economics
The journal of services marketing
The service industries journal
39
Journal of business research : JBR
31
Journal of service management
30
SpringerLink / Bücher
27
Journal of service research : JSR
22
Journal of service research
17
The journal of business & industrial marketing
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
International journal of services technology and management
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of retailing and consumer services
11
Schriften zum Produktionsmanagement
11
Services marketing quarterly
11
European review of service economics and management
10
Service business
10
International journal of hospitality management
9
International journal of quality and service sciences
9
Springer eBook Collection
8
The handbook of innovation and services : a multi-disciplinary perspective
8
International journal of innovation management
7
International journal of production research
7
Research
7
Forum Dienstleistungsmanagement
6
International journal of services and operations management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service theory and practice
6
Consultancy and innovation : the business service revolution in Europe
5
European journal of marketing : EJM
5
International journal of contemporary hospitality management
5
International journal of services and operations management : IJSOM
5
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
5
Managing service quality : MSQ ; an international journal
5
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
5
Production and operations management : an international journal of the Production and Operations Management Society
5
Service science, management and engineering : education for the 21st Century
5
Services science : fundamentals, challenges and future developments
5
Springer eBook Collection / Business and Economics
5
The Oxford handbook of professional service firms
5
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ECONIS (ZBW)
44
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1
The influence of types of training on
service
system performance in mass
service
and
service
shop operations
Mackelprang, Alan W.
;
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of production economics
138
(
2012
)
1
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
Saved in:
2
The impact of network and environmental factors on
service
innovativeness
Lee, Ruby P.
;
Ginn, Gregory O.
;
Naylor, Gillian
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 397-406
Persistent link: https://www.econbiz.de/10009525720
Saved in:
3
An evolutionary framework for
service
innovation : insights of complexity theory for
service
science
Chae, Bongsug Kevin
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 813-822
Persistent link: https://www.econbiz.de/10009490272
Saved in:
4
Service
productivity and
service
quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
5
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Exploring dualities of
service
innovation : implications for
service
research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
7
Extending the context of
service
: from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
8
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
9
Foreign or domestic : who provides better customer
service
?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
10
Customer and employee co-creation of radical
service
innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
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