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~isPartOf:"The journal of services marketing"
~type_genre:"Article in journal"
~type_genre:"Government document"
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Customer satisfaction
218
Kundenzufriedenheit
217
Dienstleistungsqualität
185
Service quality
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Beziehungsmarketing
147
Relationship marketing
147
Service industry
144
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Cheng, T. C. E.
9
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2
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2
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2
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2
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International journal of production economics
The journal of services marketing
Journal of business research : JBR
757
Applied economics
631
The service industries journal
534
Journal of retailing and consumer services
527
The economic journal : the journal of the Royal Economic Society
526
International journal of hospitality management
499
Research policy : policy, management and economic studies of science, technology and innovation
347
Regional studies
345
Fiscal studies : the journal of the Institute for Fiscal Studies
330
Technological forecasting & social change : an international journal
320
The economic history review : a journal of economic and social history
279
National Institute economic review
278
Oxford bulletin of economics and statistics
278
Tourism management : research, policies, practice
278
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
264
Oxford review of economic policy
262
Industrial marketing management : the international journal for industrial and high-tech firms
256
International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
212
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
194
Business history
193
Journal of hospitality marketing & management
190
International journal of production research
184
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
156
Journal of service management
156
Journal of banking & finance
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ECONIS (ZBW)
470
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470
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1
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
3
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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