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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 127 (2010) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
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After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 144 (2013) 1, pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
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Service guarantee and optimal payout models
Chiang, Wen-chyuan; Cai, Gangshu; Xu, Xiaojing; Chen, … - In: International journal of production economics 141 (2013) 2, pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni; Wang, Pong; Tu, Yiliu - In: International journal of production economics 240 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
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Interaction of after-sales service provider and contract type in a supply chain
Chen, Mengmiao; Hu, Qiying; Wei, Hang - In: International journal of production economics 193 (2017), pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
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The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina; Lai, Kee-hung; Cheng, T. C. E.; Lun, … - In: International journal of production economics 159 (2015), pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
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Planning product design refreshes with service contract and competition considerations
Laksana, Kamonkan; Hartman, Joseph C. - In: International journal of production economics 126 (2010) 2, pp. 189-203
Persistent link: https://www.econbiz.de/10003995281