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PSS modularisation : a customer-driven integrated approach
Fargnoli, Mario; Haber, Nicolas; Sakao, Tomohiko - In: International journal of production research 57 (2019) 13, pp. 4061-4077
Persistent link: https://www.econbiz.de/10012193405
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Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí; Isaksson, Ove - In: International journal of production research 55 (2017) 7/8, pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588
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An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing; He, Zhen - In: International journal of production research 59 (2021) 6, pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
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Service capability procurement decision in logistics service supply chain : a research under demand updating and quality guarantee
Liu, Weihua; Xie, Dong; Liu, Yang; Liu, Xiaoyan - In: International journal of production research 53 (2015) 2, pp. 488-510
Persistent link: https://www.econbiz.de/10010493884
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Blockchain adoption in serial logistics service chain : value and challenge
Zhang, Yu; Liu, Nan - In: International journal of production research 61 (2023) 13, pp. 4374-4401
Persistent link: https://www.econbiz.de/10014381500
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Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping; Jin, Jian; Wang, Ting; Chen, Yizeng - In: International journal of production research 52 (2014) 21, pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
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Supply chain relationship quality and performance in technological turbulence : an artificial neural network approach
Tsai, Juin-Ming; Hung, Shiu-Wan - In: International journal of production research 54 (2016) 9/10, pp. 2757-2770
Persistent link: https://www.econbiz.de/10011496715
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Optimal dynamic pricing problem considering patient and impatient customers' purchasing behaviour
Cao, Ping; Fan, Mengmeng; Liu, Ke - In: International journal of production research 53 (2015) 21/22, pp. 6719-6735
Persistent link: https://www.econbiz.de/10011434516
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Service profit chain and throughput orientation : a manager-employee-customer triad perspective in services
Patel, Pankaj; Sahi, Gurjeet Kaur; Gupta, Mahesh Chander; … - In: International journal of production research 58 (2020) 17, pp. 5196-5217
Persistent link: https://www.econbiz.de/10012266149
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Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596
Persistent link: https://www.econbiz.de/10012193981