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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
68
Quality management
66
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
32
Beziehungsmarketing
18
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Hospital
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customer satisfaction
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Shahin, Arash
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Ha Thu Nguyen
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Boon-Cheong Chew
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Janatyan, Nasibeh
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Kallurkar, S. P.
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Lay Hong Tan
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International journal of productivity and quality management : IJPQM
Discussion paper series / IZA
867
NBER working paper series
589
Working paper / National Bureau of Economic Research, Inc.
550
NBER Working Paper
515
Auditing : a journal of practice & theory
445
IZA Discussion Paper
441
International journal of hospitality management
431
Journal of retailing and consumer services
338
The service industries journal
306
Journal of business research : JBR
302
Managerial auditing journal
277
IZA Discussion Papers
275
The accounting review : a publication of the American Accounting Association
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
CESifo working papers
228
International journal of auditing : IJA
227
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
205
Accounting horizons : a quarterly publication of the American Accounting Association
199
Economics of education review
199
SpringerLink / Bücher
196
World Bank E-Library Archive
193
WPg : Kompetenz schafft Vertrauen
180
Cogent business & management
179
International journal of contemporary hospitality management
175
Working paper
161
Labour economics : official journal of the European Association of Labour Economists
148
Services marketing quarterly
141
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
136
Discussion paper
131
Journal of travel and tourism marketing
125
Journal of accounting and public policy
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
European research studies
122
Tourism management : research, policies, practice
122
International journal of quality & reliability management
115
International journal of quality and service sciences
114
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ECONIS (ZBW)
111
OLC EcoSci
3
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1
Developing technical competency model to promote HRM in project-oriented organisations : a case for 3D petroleum system modelling in the Persian Gulf an Oman Sea (PEARL programme)
Asili, Gholam Reza
;
Hendi, S. Saleh
;
Moallemi, Seyed Ali
; …
- In:
International journal of productivity and quality …
13
(
2014
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10010360080
Saved in:
2
Developing a model of key managerial competencies using meta-synthesis approach
Shahvari, Sajjad Balali
;
Yaghoubi, Nour Mohammad
; …
- In:
International journal of productivity and quality …
32
(
2021
)
3
,
pp. 279-306
Persistent link: https://www.econbiz.de/10012516452
Saved in:
3
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
4
Personal values, cultural
competence
, self-confidence : comparation among Korean, Japanese, Chinese, and Indonesian employee
Frendika, Rusman
;
Sri Suwarsi
;
Abdurrahman, Dudung
- In:
International journal of productivity and quality …
29
(
2020
)
4
,
pp. 454-462
Persistent link: https://www.econbiz.de/10012200619
Saved in:
5
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
6
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
7
Service quality audit based on conceptual gaps model of service quality : a case study of top three largest local bank in Malaysia
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10011577591
Saved in:
8
Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India
George, Sajeev Abraham
- In:
International journal of productivity and quality …
18
(
2016
)
4
,
pp. 518-536
Persistent link: https://www.econbiz.de/10011641380
Saved in:
9
Relationship between service quality and customer satisfaction : a study of Malaysian banking industry
Lay Hong Tan
;
Boon-Cheong Chew
;
Syaiful-Rizal Hamid
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10011646195
Saved in:
10
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
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