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Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David; Dehe, Benjamin - In: International journal of quality & reliability management 33 (2016) 2, pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
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Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai - In: International journal of quality & reliability management 32 (2015) 5, pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
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An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan; Dey, Bidit Lal; Filieri, Raffaele - In: International journal of quality & reliability management 32 (2015) 5, pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
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The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza - In: International journal of quality & reliability management 31 (2014) 4, pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico; Marcolin, Federica; Guerra, Andrea Luigi - In: International journal of quality & reliability management 33 (2016) 2, pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
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Z and W charts for controlling service processes
Requeijo, José Gomes; Puga-Leal, Rogério; Matos, Ana Sofia - In: International journal of quality & reliability management 34 (2017) 2, pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
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Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
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TQM and market orientation in care home services
San Miguel, Eduardo; Heras-Saizarbitoria, Iñaki; … - In: International journal of quality & reliability management 33 (2016) 8, pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137