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~isPartOf:"International journal of quality & reliability management"
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Quality management
400
Qualitätsmanagement
396
Service quality
113
Dienstleistungsqualität
112
Customer satisfaction
50
Kundenzufriedenheit
50
Standardisierung
47
Standardization
47
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44
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44
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42
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39
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36
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457
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Antony, Jiju
19
Sampaio, Paulo
17
Kumar, Vinod
6
Carvalho, Maria S.
5
Domingues, Pedro
5
Madu, Christian N.
5
Mastrogiacomo, Luca
5
Saraiva, Pedro
5
Cudney, Elizabeth A.
4
Douglas, Alex
4
Fernandes, Ana Cristina
4
Franceschini, Fiorenzo
4
Kumar, Uma
4
Maisano, Domenico
4
Mukherjee, Indrajit
4
Shahin, Arash
4
Adebanjo, Dotun
3
Ahmad Jusoh
3
Badar, M. Affan
3
Das, Anupam
3
Galetto, Maurizio
3
Ghadge, Abhijeet
3
He, Zhen
3
Husain, Khalid Sami
3
Malik, Shahab Alam
3
Marimon, Frederic
3
McDermott, Olivia
3
Mehra, Satish
3
Oprime, Pedro Carlos
3
Psomas, Evangelos L.
3
Rodrigues, António Guimarães
3
Sik, Sumaedi
3
Sony, Michael
3
Tannock, James D. T.
3
Wahid, Roslina Ab
3
Wiele, Ton van der
3
Abdul Halim Lim, Sarina
2
Abdullah, Firdaus
2
Aboelmaged, Mohamed Gamal
2
Ahuja, Inderpreet Singh
2
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
Published in...
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International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
International journal of productivity and quality management : IJPQM
514
The TQM journal : the international review of organizational improvement
494
Auditing : a journal of practice & theory
471
International journal of hospitality management
422
International journal of production research
391
Journal of retailing and consumer services
335
The service industries journal
320
Total quality management & business excellence
301
Benchmarking : an international journal ; BIJ
300
IMF Staff Country Reports
296
Journal of business research : JBR
296
Managerial auditing journal
288
NBER working paper series
267
The accounting review : a publication of the American Accounting Association
264
Working paper / National Bureau of Economic Research, Inc.
258
International journal of production economics
250
SpringerLink / Bücher
241
NBER Working Paper
233
International journal of auditing : IJA
231
Quality management journal : QMJ
223
Accounting horizons : a quarterly publication of the American Accounting Association
218
The journal of services marketing
210
WPg : Kompetenz schafft Vertrauen
190
Cogent business & management
188
International journal of six sigma and competitive advantage : IJSSCA
187
European journal of operational research : EJOR
171
International journal of services and operations management
171
International journal of contemporary hospitality management
170
International journal of quality and service sciences
167
Journal of air transport management
165
Journal of accounting and public policy
152
Journal of hospitality marketing & management
142
Services marketing quarterly
142
Tourism management : research, policies, practice
141
Health care management review : HCM review
138
Journal of business ethics : JOBE
131
Management science : journal of the Institute for Operations Research and the Management Sciences
127
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
126
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ECONIS (ZBW)
457
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1
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
2
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
3
Service quality
benchmarking
of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
4
Empirical
benchmarking
of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
5
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
6
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
7
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico
;
Marcolin, Federica
;
Guerra, Andrea Luigi
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
Saved in:
10
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
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