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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de; Souki, Gustavo Quiroga; … - In: International journal of quality & reliability management 40 (2023) 10, pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
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Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.; Zaharias, Panagiotis; Milesi, Maria - In: International journal of quality & reliability management 41 (2024) 3, pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet - In: International journal of quality & reliability management 40 (2023) 2, pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
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The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza - In: International journal of quality & reliability management 31 (2014) 4, pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
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Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep; Vila-Brunet, Neus; Manresa, Alba - In: International journal of quality & reliability management 40 (2023) 9, pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
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Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications
Seyedeh Fatemeh Kalantarzadeh Tezerjany - In: International journal of quality & reliability management 41 (2024) 4, pp. 1142-1164
Persistent link: https://www.econbiz.de/10014520404
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Leveraging product quality and price for attainment of the manufacturer's economic objectives
Goswami, Mohit; Daultani, Yash; Ramkumar, M. - In: International journal of quality & reliability management 41 (2024) 2, pp. 469-488
Persistent link: https://www.econbiz.de/10014470921
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Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai - In: International journal of quality & reliability management 32 (2015) 5, pp. 434-455
Persistent link: https://www.econbiz.de/10011376752